OUR RETURN POLICIES
If you are dissatisfied with a purchase for any reason, we offer a 10-day no-questions-asked money-back guarantee (except for the exceptions below). We encourage customers to inspect the contents of their package (s) upon delivery to ensure you have plenty of time to take advantage of our 10-day money-back guarantee. We cannot refund you after 10 days from the date you receive the goods.
Refunds are processed within 5-7 business days of the returned item received at our facilities in the city of New York . All refunds are issued against your original form of payment.
PLEASE HANDLE THE ITEMS WITH CARE
All items must be returned to our warehouse in the same condition in which they were received, so please treat the items with care. Please note that fabrics that are cut, washed, altered, or returned in an unsellable condition are not eligible for a refund or exchange. The unsellable condition is described as, but not limited to, fabrics that are dirty, wrinkled, contaminated with human or animal hair, exude a smoky odor or other pungent odor.
If a returned fabric arrives in non-salable condition, without an authorized exception, the refund will not be processed and we will notify you by email. Purchases made on Telaslycra.com/US/ are eligible for a refund within 10 days from the day you receive the package.